Thank you for shopping at Lymm Engine Components Ltd. We
value your satisfaction and strive to provide you with a smooth and hassle-free
shopping experience. However, we understand that there may be situations where
you need to return a product. Please read our Returns Policy carefully to
understand your rights and responsibilities regarding returns.
Eligibility for Returns:
We accept returns within 30 days from the date of purchase.
To be eligible for a return, the item must be unused, in its
original packaging, and in the same condition as you received it.
Certain products, such as perishable goods, intimate items,
or custom-made products, may not be eligible for return. Please refer to the
product description or contact our customer support for further information.
Return Process:
Before initiating a return, please contact our customer
support team via telephone or email to inform them about the return and receive
further instructions.
Provide your invoice number, the name of the item(s) you
wish to return, and a brief explanation of the reason for the return.
Our customer support team will guide you through the return
process, including providing you with a return authorization number (RAN) and
the return shipping address, if applicable.
Please ensure that the item is securely packaged to prevent
damage during transit.
Return Shipping:
If the return is due to our error, such as an incorrect
item, we will cover the return shipping costs. Please follow the instructions
provided by our customer support team for the return shipping method.
If the return is due to a change of mind or any reason not
caused by us, you will be responsible for the return shipping costs.
We recommend using a trackable shipping method and retaining
the proof of shipment until the return is processed.
Refund or Exchange:
Once we receive the returned item and verify its condition,
we will process the refund or exchange as per your preference.
If you requested a refund, it will be issued using the
original payment method used during the purchase.
In the case of an exchange, we will send the replacement
item as soon as possible, subject to availability.
Please note that shipping and handling fees are
non-refundable unless the return is due to our error.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact
our customer support team within 7 days of receiving the product.
We may request photographs or additional information to
assess the damage or defect.
Upon verification, we will provide you with instructions for
returning the item, and a replacement or refund will be arranged.
Cancellations:
If you wish to cancel an order before it has been shipped,
please contact our customer support team as soon as possible.
If the order has already been shipped, you will need to
initiate a return following the instructions provided in Section 2.
Exceptions and Special Cases:
In certain circumstances, we may offer store credit instead
of a refund or exchange.
If a returned item is found to be ineligible for a refund
due to non-compliance with our return policy, we may charge a restocking fee or
refuse the return altogether.
Promotional items or freebies received with the original
purchase must also be returned if you are seeking a refund.
Contact Us:
If you have any questions or concerns regarding our Returns
Policy, please contact our customer support team via telephone or email
We will be happy to assist you and provide further
clarification.
Note: This Returns Policy is subject to change without prior
notice. Please refer to the most recent version available on our website